Introduction

At Sunblaze, customer satisfaction and product quality are our priorities. This policy outlines the process to be followed if you face any issues with your purchase.

1. Product Returns & Refund Eligibility

a. Returns

We accept returns and offer refunds for products purchased through our website within 7 days from the date of delivery, subject to the conditions below.

b. Eligibility Criteria

To be eligible for a return or refund:

• Products must be unused, uninstalled, and in original condition
• All original packaging, manuals, accessories, and labels must be intact
• Products must not show signs of use, damage, or alteration
• Any manufacturing defect or transit damage must be reported within 24 hours with photo or video proof
• Proof of purchase must be provided

Installed or used appliances and used cookware are not eligible due to hygiene and safety reasons.

2. Refund Process

a. Initiating a Return or Refund

Contact our support team at info@sunblaze.in with:

• Full name and contact details
• Order number
• Reason for return
• Supporting photographs or video

b. Review and Approval

Requests are acknowledged within 24–48 business hours.
Sunblaze reserves the right to request additional verification or inspection.

c. Refund Method

Approved refunds are processed to the original payment method within 7–10 business days.
Shipping charges are refundable only if the return is due to a defect or an error on our part.

3. Non-Refundable Items

• Installed or used appliances
• Cookware showing signs of use
• Products without original packaging or accessories
• Clearance or promotional sale items (unless defective)
• Customised or special-order products

4. Shipping Costs

a. Return Shipping

If the return is due to a defect or incorrect product shipped by Sunblaze, return shipping will be covered by us.
For other reasons, customers may bear return shipping charges.

b. Proof of Damage

Photo or video proof must be submitted before return arrangements are made.

5. Cancellation of Orders

Orders may be cancelled before dispatch.
Once shipped, orders cannot be cancelled and the return policy applies.

6. Contact Information

Email: info@sunblaze.in

7. Changes to This Policy

Sunblaze reserves the right to update this policy at any time. Changes will be posted on the Website.

By purchasing from our Website, you acknowledge that you have read and agreed to this Returns & Refund Policy.